I just thought I’d post another quick report on the hotel since there were only a few trip reports with this hotel being relatively new to SPG. I’ll post just some random comments and observations hoping to add another data point for this hotel:

Overall: This hotel is located in a great part of town and the location is hard to beat. The hotel struck me as very worn and dated. It might have once had some European charm to it, but my impressions were that it was immensely tired. There was a couch in the lobby that I wouldn’t have even put in my college dorm room back in the day.
I also wouldn’t stay here again unless I or my client was incredibly price conscious. It is just hard to see how it would be worth it to stay here compared to the Westin Michigan Ave for 30-50$ more per night (which appears to be the difference on several dates for my upcoming stays and is about a block away).

Other quick notes about the hotel that add to or conflict with the few other reports:

It appears that the 15th floor has been “updated” and these rooms now have new carpet and a slightly remodeled bathroom. Old desk and other furniture and chairs remain.

I found the room old and tired and not particularly nice. I would have preferred to stay at a non-renovated four points---which I hope gives people a sense of where this hotel ranks in my opinion.

I didn’t find the elevator a problem. It does creak, but I didn’t wait long for it and found it actually fairly efficient for such a large hotel.

The hotel has 3 select standard suites and doesn’t appear to give out the penthouse suite (the one that a previous poster mentioned had a piano in it) to platinums anymore.
If you don’t get one of those 3 suites, you get a standard room (as there doesn’t appear to be any other upgrade).

Staff were friendly, but not particularly professional. The night receptionist had his feet up on the desk when I walked in.

Other clientele at the hotel struck me as young foreign tourists or college-age Americans looking for a cheap place to stay.

The breakfast was 5$ ---even for a platinum and I asked whether platinums got it free. They said no.
Breakfast consisted of some packaged muffins, cheerios cereal, rotting fruit, and coffee.
It also wasn’t really worth 5$- as I would have preferred just to grab a quick breakfast somewhere else with quality ingredients.

You can use the Westin Gym a block away.


Hope this helps for those of you considering this hotel in Chicago!