Originally Posted by
Kgmm77
It's part of the fad that every decision in life needs to be in a formal transparent policy that is applied consistently and the removal of subjective decision making from front-line staff that is a necessary part of such an approach.
Removal of subjective discretionary decision-making from front-line staff seems to be driven, at least in part, by the rampant inability of people to accept a negative decision when discretion is not exercised in their favour. For some reason, everyone thinks that their own needs are so important that they should have the benefit of a favourable decision - so, rapid end of discretionary policy.
Originally Posted by
Kgmm77
Whilst average delays may well have reduced, as an individual an average delay is neither here nor there, if you're the one at the margin impacted by such a rule, that's what's important to you.
Again, driven by the same modern self-centred approach to life. "I don't care if the other 299 people on the aircraft have benefited from there being no delay because of the conformance system, I've been grievously wronged because I was only 2 minutes late at the conformance point. So I'm going to start a class action, and I'll never fly BA again."