FlyerTalk Forums - View Single Post - UK: Hugely detrimental changes to Platinum travel insurance from January 25, 2012
Thread: UK: Hugely detrimental changes to Platinum travel insurance from January 25, 2012
View Single Post
Old Jan 9, 2012 | 1:55 pm
  #160  
1P
All eyes on you!
25 Years on Site
 
Join Date: Apr 2000
Location: LAX and LHR. UA lifetime Gold 1.9MM 1K , DL Gold Medallion, HHonors Gold, Marriott Gold, Avis President's Club
Posts: 3,649
Originally Posted by To Eat.To Drink
I checked my records - complaint logged by email on 14th December. Received the "5 day response" letter on 20th December. This says "We will be investigating your issue". The enclosed complaint handling procedure says that they endeavour to resolve issues within 24 hours. More complex issues should be resolved within 4 weeks and even more complex issues within 8. If no response after 8 weeks I can go to the ombudsman
I have also received this, and in addition today an email inviting me to take part in an independent marketing survey (from Maritz) to say how well I think my complaint has been dealt with by Amex......
1P is offline  
Reply