Originally Posted by
stueys
Having experienced the cut & paste world of CR I'm inclined to agree. Frankly if a CCR card holder escalates a response the least I would expect would be a phone call. Irrespective of the complaint or validity really.
The OP didn't escalate the issue, the call centre did and we don't know whether he got a phone call.
Unless the OP is willing to be more transparent about both sides of the discussion, we're cannot realisticly determine to what extent this is (another) example of bad communication etiquette from BA.