Originally Posted by jaylon

I have to agree with the OP. A letter that has been escalated for a full response should contain just that. It should not ignore all the points and just contain the standard "thanks for the feedback". This should be the case for anyone enquiring but even more so for a premium customer.

The OP might not like the answers or BA might not be able to answer all the points but they should at least try. To send what is clearly cut and paste text when someone has asked for a detailed response is poor form for any organisation.