Originally Posted by
91StealthES
Unfortunately, I never got anything.
For the non-smoking room not being available, they technically had a room (smoking) available, and it was my decision to walk. I was placed in the Hampton Inn next just across the street and was given the Presidential Suite. It was a waste, as I was only there one night.
Regarding the getting walked because my HHonor number wasn't in. They told me it was my travel agents fault and there was nothing they could do.
I actually didn't know I was entitled to compensation, so it is partially my fault.
If you had a non smoking room reserved you should have gotten compensated for being walked. I thought Hilton guaranteed gold and diamonds their smoking preference?
As far as the travel agent not putting your HH number in, they may be able to get out of compensating you on that. If the agent would have given your HH number to the hotel and they knew you were a diamond there is a good chance they wouldn't have walked you and someone else would have been walked.