Originally Posted by
pas70
This is not a thread to discuss the individual changes to the executive club. It is about their communication. To post my list of queries would simply ensure that the discussion gets off topic immediately.
I can assure you that the list of 10 points was concise and to the point.
As everyone can see, the customer service department makes no attempt to address a single one of them.
I've already noted the first suggestions from the apologists camp that "perhaps" it is my own fault...
If you're a CCR card holder, I personally would've expected them to get back to you in a more detailed manner, I suspect however that as a critique of details of the FFP as opposed to actual service related activities, there was no one qualified to do so.
Should your complaint have been escalated to someone high up at the BAEC? Perhaps, I suspect there was volumous feedback on the changes and if your email was hugely critical, with the news that you 'would be letting your membership lapse', or at least that they could not have changed your mind, they may not have thought it was worth their while.
(All the above is obviously just conjecture on my part, only those within BA are likely to know on how they were briefed to handle feedback)
Who will be flying with henceforth by the way?