This is not a thread to discuss the individual changes to the executive club. It is about their communication. To post my list of queries would simply ensure that the discussion gets off topic immediately.

I can assure you that the list of 10 points was concise and to the point.

As everyone can see, the customer service department makes no attempt to address a single one of them.

I've already noted the first suggestions from the apologists camp that "perhaps" it is my own fault...