Thanks. Sorry, I'm not schooled in all these letters. All I know is I paid a lot for first class there and back, not first class when they feel like it, coach when it's convenient. I just think I should be given something for the two prong inconvenience.

eta: I talked to them and got 4 $50 credit vouchers that are transferable. They said, yes, it's an upgraded coach ticket, but there's no way to know that when booking online.