Thanks for your help! Have e-mailed the local office and logged a complaint through the website.
I read the fare conditions and they made no reference to the lack of Chauffeur drive.
I noticed that it said Economy Flex Miles apply but unfortunately this was only after the consultant made me aware that I had booked a special fare.
I am aware of the new fare basis OER9PZA1 unfortunately my outbound travel date is 16 Jan and OER9PZA1 is valid for travel from 20 Jan-30 June as I understand. (I am inflexible). So a refund and rebooking won't help me. I am out by 4 days!
We are both Skywards members and have booked future travel on the Global Sale offer. It was well advertised unlike the fare I booked which I am told expired on 30 November. (incidentaly it was the day I booked).