Recently had two 1-night stays here. Similar experience both nights - in part because they gave us the same room...

Booked cheapest room and got an upgrade to their Junior Suite - a longer than normal regular room. Plat benefits included the usual 500 points, free wireless internet and lounge access.

Room was very quiet - excellent soundproofing. Bed/bathroom still appear very new.

Hotel seemed spookily empty. Possibly due in large part to holiday season. Large reception empty (but still with a fairly slow check in process), Hotel corridors empty, Lounge empty -including no staff to replace empty botels

The lounge is not at all private being separated from the 3rd floor atrium area by hip-height glass panes. This just added to the eerie emptiness.

Evening drinks experience was poor - one half full bottle of ropey red plus 4 bottles of beer. No staff appeared to top up the wine during the hour and half I was in the lounge (although signage suggested it should have been manned during that time). Same true of both our visits. They did have some OK snacks including hot. Also the coffee machine is pretty good.

Breakfast experience (in lounge) was very good. Lots of choice and of decent quality. It was still deserted though!

Also had two evening meals here. First time was pizza - pretty nasty unless you like extra extra cheese. Second time was a la carte - food and wine OK but pricey.