FlyerTalk Forums - View Single Post - NH Grand Hotel Krasnapolsky & NH Barbizon Palace Amsterdam EUR 40-47 Suite
Old Jan 8, 2012 | 9:30 am
  #27  
Enigma
20 Years on Site
 
Join Date: Nov 2003
Location: Internet
Posts: 866
Originally Posted by Scuderia
I contacted to the hotel in order to reconfirm my booking.
You broke a golden rule of FlyerTalk - never, EVER, contact the hotel/airline/whomever about a deal that you know you got but was "too good to be true".
You're new here, so I won't berate you. 'Deals' are obtained through mistakes ("bank error in your favor" as the Monopoly saying goes). Contacting hotels/airlines prior to flights/stays makes them aware of the mistakes. They, in turn, prevents deals from being bookable anymore and/or cancel existing deals (when allowed).

As to whether Agoda is responsible here probably depends on their terms & conditions. In general if a credit card is charged a "contract" is complete and the person who charged the card is 100% liable for what goods/services were offered.
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