Send your request for compensation to Fabien Pelous, VP & GM for AF/KL in Canada
If no response, send a second missive indicating that you are giving 14 days and then you will be filing in Small Claims Court. Airlines rarely, if ever, show up...therefore you get a judgment by default...and wait until 2 days prior to Christmas to enforce it with a seizure at the airport. Take cash, not a cheque...they can't stop payment on cash.
Last edited by JOUY31; Jan 8, 2012 at 4:18 pm
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