Originally Posted by moulder3

I stay here about once every other month.

The Good

The front desk staff is FANTASTIC (among the best I've experienced) and they do their best to accommodate Diamond members, even though there aren't many suites. No club lounge, but the breakfast in the restaurant is comp'd. I rarely eat it, mostly because I'm usually in a rush in the AM, but have found it to be pretty good in the past. The internet speed at the hotel is also very good (around 7-10 meg/sec) and is another key reason I stay there.


The Bad

The quality of the hotel is not so hot. While the rooms were renovated a few years ago (carpeting, bed & tv) the hotel should have opted for a major renovation. Many of the rooms have really weird shapes (in some rooms, the tvs are 10 feet away from the bed, and on an angle) and the heating & A/C system is prehistoric. They also don't have any true HD channels (a pet peeve of mine, if a hotel offers HD tvs). Until a few months ago, they also didn't offer parking at the hotel. They now offer valet for $20 a night, however there is a covered garage owned by the city across the street, where the rate is $8. (A co-worker of mine had a window shattered & Hertz Neverlost stolen from his rental car in the garage--so be sure not to leave anything visible in the car.) I don't mean to suggest the area is dangerous, however there isn't much going on nearby the hotel, except for a strip of college-type bars about two blocks away.


Overall

I like this hotel mostly because of the staff, many of whom I've come to know on a first-name basis. That, combined with the hotel's fast internet, my low corporate rate & need to accumulate stays to maintain Diamond status are the primary reasons why I stay there, despite the problems with the physical hotel. I'd say that if you don't need the Hyatt stay, or if it's out of the way, I wouldn't seek the hotel out--but if you visit, know that you'll be taken care of.