Originally Posted by
McFlyPHL
Apparently the trick is to ask to speak to a supervisor's supervisor. About 5 minutes on hold and *poof* the "impossible" was done.
Some of the lower level reps at Marriott do get stuck in the weeds sometimes....I've had a lot of luck with pressing for supervisors as well. However, now that I've switched over to the RC program, I've noticed the rewards people to be MUCH easier to deal with.