Originally Posted by
mdj1
Very poor training, and just goes to show how things can go horribly wrong.
If you hadn't come here to find out. Your next first trip could have been on another carrier where you could guest people into the lounge.
Agreed, information inconsistencies or lack of information are the biggest gripe when people complain about companies.
The training issue is a tough one because the rules are complex and do change from time to time, however sending an email which is clearly inaccurate is poor.
A very simple internal information database could solve this problem for BA, especially the complaints about the US BAEC call centre who appear to be particularly ill-informed.