Originally Posted by
zcat18
To me, this is the crux of the issue, not that the airline wouldn't bend the rules for the OP. Rudeness or "being berated" is absolutely uncalled for, regardless of whether you are a GS, 1K, or even a GM.
I agree. The agent and supervisor were completely within the rules to deny request for E+. But they have no reason whatsoever to be rude.