Originally Posted by
sakari1707
Did they ever call you back?
I sent e-mail just before Christmas asking about insurance terms, no answer so far, called them this week Tuesday, the person I talked with said they would give me an answer no later than next day, but no reply has come! Not even to tell you they are dealing with the queries.
This is how much they care for their loyal customers.
Called them on December 23rd and was promised a callback. As I never received it I sent them an e-mail on January 4. Still no answer. Customer care at its finest...
Quite a few friends and acquaintances have Plat and are very disappointed with this decision. I know some who already have changed to Gold and others who are thinking of either changing or even cancelling Amex.
The reason why we haven't gotten any answers could be damage control on Amex side, they need to decide how they will reply to all of us so that we all will get the same answer. I just don't think they should wait for too long! I will give them a call mid next week again anyway if I haven't received answer by then, will keep you posted.