I want to put my two cents in. The problem with targeted promotions is that some loyal flyers never get promotions because they don't fit the profile for the offers. I am a CO Platinum Elite and have gotten NO special offers in the last 18 months. My wife, also Platinum Elite, has gotten 4-6. This does not make me happy, needless to say, and if I'm Platinum, I should be as valuable as she is and get approximately the same number of offers. This is waht happens when a marketing department tries to get too narrow with offers. I wonder if other CO Platinum elites have had an experience similar to mine?