Originally Posted by
jordyn
Wait, you're arguing AA should try to emulate a program that everyone reviles? Why is that good advice, unless you assume that everything that you do that pisses off your customers must be good for business.
AA should never have "established" such a perception or concept that people
should always be able to get their Saaver seats if booked 330 days out. Once such expectation is not met, people are complaining like no end as if this is their entitlement. It is NOT.
It only seems to only piss off
certain type of customers who apparently holds the perception of the above, because of their unrealistic expectations are not met.