Originally Posted by
goldelite8
Due to a glitch in the system, he will be eligible for a complimentary upgrade at YOUR upgrade window. Therefore, the system will recognize him as a Platinum. You should note that people have reported this not working if the individual is booked into the XN fare class. If you are in the X fare class, you're fine.
Goldelite8,
You were so right! Both segments were upgraded today for my friend with the X class in place. That's the ticket for getting the upgrades to work, at least until CO figures out how to fix the glitch! Thanks a million!