Seat13c

It is the primary function. All other features and functions are strickly secondary. We don't dispute people need to bring stuff when they travel. That's why we allow 2 free bags to be checked. And the best way to protect it is in a suitcase/luggage. Again, the ease of packing and wheels are great things, but a great secondary feature.

Not to mention, we wouldn't buy luggage and offer it as trade out if we thought it was such bad luggage. The last thing we need is it falling apart on you the next time you travel on us. Replacing suitcase cost us money. Having to do it repededly is a worse idea that costs even more money. Plus, if the contents get damaged, that is also a bad thing also - even worse if it was from a trade out bag. We don't want to leave ourselves in a position to cause a worse situation that will continually drain our pockets.