Originally Posted by
crimson12
So very strange. When I look online, the itinerary I want prices out at 183,000 miles, total for the trip, for an outright redemption. But at the AI offices in New York, I was told it would be 183k to upgrade from V class. Is it really possible that the AI desk staff at their (main? only?) US office got it completely wrong?
How about carrying the printout from the website for them. or your tablet device and showing them a live demo of how the ticket prices

you could also redeem the miles online i suppose like I mentioned earlier. However, since I stopped travelling AI a while back, I am not totally clued in.