Sorry! But I just feel compelled to get everyone's opinion on the matter!

Friend flew in J DXB-YYZ this week. Headphone port broken so could not listen to IFE. Apparently a few other people were having a problem and system was reset to no avail.

Friend was not amused (I'd be livid if it happened to me... I don't bring my own entertainment on EK flights because the IFE is so good) and is writing a letter.

IME, demanding something concrete usually works better than just sending off an angry email. Does EK usually give vouchers / miles / anything for these sorts of situations? Is there a 'going rate'? Friend wants to write the letter to vent I think but I am hoping she can get something too for the inconvenience. If not then oh well!!

Thanks!