Originally Posted by
mkjr
sure, you and i would, or i would get the AA locator and then just go into the seat maps via AAdvantage and book them myself.
the problem is that you and others, flightnurse, included, seem to forget that the average person takes what BA or for that matter, what most airlines, say on its face versus those of us who seek more information or correctly do not believe what they say unless we have confirmed it with several people. i mean if junior agent says all is OK or you can not do X, if you do not have experience with three different junior agents telling you three separate things ALL THE TIME, why would you dispute the first saying things you have asked for can not be done?
in any case, you are missing the point.
as flight nurse says, the OP has elite status, and knows that FT is an avenue to seek advice.
unfortunately the one argument that goes against what you are saying is the response the OP got from British airways... namely that BA is unable to discuss his wife's case due to privacy laws.
now if what you said held true... that those less experienced don't know to persevere, then the OP would have accepted that reply from BA.
however, he did not. he came back to FT to seek advice and clarification because he was not happy with that answer.
so if he can do it for that, then he could have done the same for the pre allocation of seating etc etc.