FlyerTalk Forums - View Single Post - Comprehensive List of Expected Changes/Lost Functionality when United Moves to SHARES

Jan 4, 2012 | 1:04 pm

#126

Red_Rob

Join Date: Apr 2010

Location: IAH

Programs: UA/CO-GS/PPlat,AA-Gold,SPG-Plat,Hilton-Diamond,Marriott-Plat,Hertz-Pres_Circe

Posts: 824

Quote:

Originally Posted by channa

Change Fees -- CO's systems charge change fees as new money, whereas UA debits change fees from the ticket value (e.g., a $500 ticket on UA with a $150 change fee changed to a $350 ticket will be $0 out of pocket; on CO it would be $150 out of pocket and leave you with a $150 residual voucher).

This is not a technology limitation or related to SHARES. CO's system previously worked as you describe for United. Thus it is a Policy decision (and not a customer friendly one).