I agree to a point, however a 17 yr is not the person to send on a trip like this. The OP other rant was, that BA made his 17 yr old sign some paperwork. This is why a 17 yr old was not the person for the job, he cuold have gotten an ADULT to this role.
So some of his rant really is his fault and not the airlines.
Originally Posted by
mkjr
my collegue has AC-SE status and had no idea that he could reserve "preferred" seats on AC nor that he could open up awards at the lowest redemption levels among many other benefits - in fact, this person would fly close to 160,000 miles a year but still selected the nominal bonus miles each year as part of the benefits even though it was a TOTAL was. another incorrect assumption that status means you know.
and sometimes people just need to vent and others to listen and not blame them.