my collegue has AC-SE status and had no idea that he could reserve "preferred" seats on AC nor that he could open up awards at the lowest redemption levels among many other benefits - in fact, this person would fly close to 160,000 miles a year but still selected the nominal bonus miles each year as part of the benefits even though it was a TOTAL was. another incorrect assumption that status means you know.

and sometimes people just need to vent and others to listen and not blame them.