While I'm not detailing trouble I'm having with the card, I am having major issues getting the new metal design. I first herd of it while reading this post and immediately called up the Sapphire preferred rep and asked if I could please have it. He said no, and that the metal cards were issued as a special test to selected individuals. However, a few minutes later he called back and said it was possible to overnight a new metal card to me, but when I got the package it was a simple plastic one. So I called back and spoke to another person, and the same plastic card arrived the following day. Finally, after arguing with several CSR about the fact that the metal card is possible and it is not just for a selected few card holders i spoke to a gentlemen who ordered the card and told me it would take 7-10 business days to arrive. When I called to speak to someone yesterday about the status she told me that the metal preferred card is shipped out to the customer when the anniversary date approaches as their new card and that i would have to wait until mine(which is december of 2013) and that i shouldn't get my hopes up of actually getting the metal cards next week that they could be plastic. Then So I called back and spoke to a gentlemen a few hours later to verify if she was correct or not, and after putting me on hold for a half hour to verify thing he said that the lady I spoke to was wrong and that I should indeed be getting the metal cards, and that they are the new designs being shipped out for Preferred card holders from now on unless they request a plastic design.

While it is a long reply,my main question for everyone is: are people having a terrible time trying to request this card be sent to them. Im really surprised how un-knowledgabble the CSRs seem to be in the Orlando call center(which is usually the center I get when I call, and it seems to me that no one knows anything about this metal card, and usually don't care to do any research to answer my question unlike the springfield center) I was just wondering if people have been able to call up and order the metal card and actually have a metal one arrive, and if so is the 7-10 business days a sign for the metal card arriving(I was just told that it takes a bit longer to make since it has to be laser engraved)