We are the enemy
I'm suprised by the response (or rather lack of it) to Randy's editorial in the December Inside Flyer.
My own two cents is that the web will serve only to disseminate more information, and make information freely available to all. Companies will have to deal with it.
Will this cause an erosion of benefits? It depends. For some it might, but in a general sense if you aggregate the benefits over all members I do not think that it erodes benefits.
In a way it would be better if there were no promotions, and programs could be judged on their regular benefits. But as long as the promotions are there, I'll take full benefits from them, and so would I hope all the FlyerTalkers.