This is the problem with Delta IT. It is very fragmented. This has been a problem for quite some time. Also a problem if for example Kayak or some other search engine sends you to Delta to book the ticket. Even if you are logged in it will not request the upgrade properly and there is no way for you to manually fix it. And yet the @DeltaAssist folks are really quite incredible and fix even the most complicated problems within a few minutes with a single tweet.

So much better than calling a phone number, punching in a bunch of numbers, sitting on hold, and then often they can't seem to figure out the problem. They'll tell you something like "They haven't yet released the upgrades yet" and you'll tell them "but it is not requested" and they'll say "you are silver so they haven't yet released the upgrades yet" and you'll say but can you please just request the upgrade and they'll say "You are a Silver and they haven't yet released the upgrades". After you throw your phone across the room and go pick it up, you'll tweet @DeltaAssist and they'll fix it in a second and apologize and tell you how much they appreciate your business. I'm not kidding.