I recently had a tire leaking during a rental. I called National and they said to take it to Firestone and they will direct bill National. They did not want to send a tow truck. I took the car in and the repair and direct bill went fine.

My question is this - why did National not send a tow truck and save me the effort and time? There was not a close Firestone, so it took 3 hours out of my vacation to get this fixed.

Is this their normal policy? Is it proper to ask compensation for lost time, or am I whining too much?