One problem that CO seems to be having today is a snowball from another problem they're having across their kludge of distributed systems.

Many Plats are showing up as Pres. Plat today, so the phone system is routing people to the Pres Plat call center, overflowing that line.

Usually my Plat line wait is 0 to 2 minutes (occasionally more, but not too bad usually). I was waiting earlier today and heard on the recording after about 6 minutes that I could Press 1 to get the regular Elite call center. Once I pressed 1, I was connected to an available agent immediately.

If you're a Platinum, this may be your problem today.