Originally Posted by
UA-NYC
Great list. Downgrade is even more apparent now. Gonna be ugly. I've talked to a bunch of RCC agents who all say they won't be able to provide the level of service previously given due to systems limitations.
Now we need to have an equivalent thread of SHARES benefits over UA's systems
(Crickets chirping...)
This is why I was warned by a PMUA employee to avoid flying if possible during the changeover.
I get the cost issue, but why management is willing to choose cost over customer service is a mystery. They must believe most of us won't bail for AA and DL.