Originally Posted by
carole_d
As others have already mentioned, the Delta Connection employees don't benefit from the certs. However, you can still use the "Contact Us" form on delta.com to comment on the service.
yep, I have done that in the past as well. Hope this actually helps.
In 2010 I used up all my certs, for 2011 I have one left. Let's hope I'll need more than the x+1 I have for 2012.