Originally Posted by Twinsgal

As a Delta ticket agent, I appreciate receiving a JWD certificate. It lets me know that I'm doing my job well and when I accrue enough points I redeem the points for a gift card. I really do enjoy helping the high value passengers and really want to give you all good customer service! 99.5 % of the elite members a pretty easy to work with and that makes me want to go the extra mile for you. A good tip: be reasonable and almost any agent will do their best for you.