Originally Posted by
iluvairlines
Hello Everyone,
I was on a DL flight that was cancelled from NRT-Minneapolis. I waited in the airport for five hours, and they then told me to come to a meeting. They said that we would be transported by bus to HND Airport, and from there get on a plane to Detroit, not Minneapolis. So, I went to Haneda, expecting to get put in a hotel. I did not get put in a hotel, and I had to sleep on the ground of the airport for ten hours...
Then, when we arrived in Detroit, I was put on the standby list for a flight to Houston. The standby did not clear, and I was put on the next flight.
Finally, I arrived in Houston 19 hrs. late. When I called customer service, I got offered either a $100 voucher or 5,000 miles AS A PLATINUM MEDALLION!
Is this absurd, how much should I be offered?
Have a happy New Year!
iluvairlines
What was the reason for the CX of the NRT-MSP flight.
As a DL PM you are due, at a minimum, this amount:
19000-23000 Miles or $250-$300 ETCV + Car and Hotel Expenses (if any).
You obviously had "non-standard" extenuating circumstances which would increase those amounts.