Originally Posted by
Landice
But the 1K 1Call seems like a good idea. I usually don't call unless its for an irrop flight change that I need. Most of the time, if I have any issues or concerns, email correspondence is my preference.
The phrase "1K 1Call" is written on the back of my 1K card next to the reservations line # I'm used to calling.
The folks at Reservations have always been great about helping me get in touch with the right contact at "1K Baggage" (that's a thing), "customer relations" (during business hours, although I've never really talked to someone that way), "the integration desk". They've occasionally talked to (but not patched me through to) an airport or even a gate. Never Inventory Management, though.