Hi,

I recently sent in an email to 1K Voice inquiring about some DEQMs segments that haven't posted (which they didn't address in the reply by the way) but instead, got a reply about a "1K 1Call" program. I usually try to keep my communications via email, but is this an attempt to encourage us to call in instead?


Dear XXX;


Thank you for contacting us about your DEQM's and Happy Holidays to you. We want to let you know about our "1K 1Call" desk that provides you a single point of contact for all of your reservations and customer service needs. When you call our dedicated team at 1-800-xxx-xxxx (the number on the back of your 1K card), a 1K representative will assist you with your reservations needs. If you require additional assistance, you will be immediately connected to a 1K specialist in our baggage service department, refunds area, united.com support, Mileage Plus(R) or Customer Relations. United's 1K 1Call desk is another way we are working to recognize and better serve you. We appreciate this opportunity to respond and look forward to serving you.


Regards,
XXX
United Airlines Customer Care