Originally Posted by CIAO LAX

This actually happened to me when I traveled LAX-HNL back in March. I was on the upgrade list for the LAX-HNL leg, and then when I checked in for the return, it offered me a buy-up option. I declined, and then I did not appear on the list. After a couple hours, and fighting with a couple CO agents about whether or not I should be entitled to be on the list, I had them undo my check in and I decided to take the buy up. There are some SERIOUS flaws in this process. They need to either tell us what the policy is and how it works, so we know what to expect... or fix whatever is wrong with the system.