FlyerTalk Forums - View Single Post - Premier members who have Chase-issued credit cards are eligible for award ticket upg.
Old Dec 27, 2011, 6:35 pm
  #355  
CIAO LAX
 
Join Date: May 2010
Location: ABE, EWR, PHL
Programs: Marriott Gold for life
Posts: 290
Material weaknesses

Originally Posted by Henwurst
Yes they do. I cleared OKA-GUM 5 days in advance, booked in X.
This actually happened to me when I traveled LAX-HNL back in March. I was on the upgrade list for the LAX-HNL leg, and then when I checked in for the return, it offered me a buy-up option. I declined, and then I did not appear on the list. After a couple hours, and fighting with a couple CO agents about whether or not I should be entitled to be on the list, I had them undo my check in and I decided to take the buy up. There are some SERIOUS flaws in this process. They need to either tell us what the policy is and how it works, so we know what to expect... or fix whatever is wrong with the system.
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