Originally Posted by rallydave

Has anyone had issues getting the $100 Accessory Certificate? Have had my Amex MB Pletinum for almost 4 months and not received. Have contacted Amex as well as MB a number of times. They have apologized, sent a second $1000 Cert. and last week called me to tell me they had solved the issue and the cert would be here last week.

Guess what, no Cert!. Going to call tomorrow but, this is absurd. The have me in the system yet are unable to put a simple piece of paper in the mail to me.

Also, we tried to get Cruise Privileges added to a reservation and received a response that my card wasn't set up for that. Took my TA several calls to Amex to get my card fixed. Have been with Amex for over 40 years and never had such issues. Anyone have a good number to call to fix this mess.

Thanks,

Dave