Let's say that my expectations were as if I were a Roman Commander coming back from a victorious battle where the streets are lined up with people and the trumpets blaring. We stayed for 5 nights using points.

Check in - Went smoothly. We were given hot tea and snacks as we waited for our room. However, we were not upgraded as we normally are at our SPG stays.

Room - While we weren't upgraded, the room was fabulous. Both of our mouths dropped in awe as this is one of the best rooms we stayed in. It felt luxurious because it was. Wifi wasn't a problem although we had to keep reconnecting our machines from time to time. -1 star for lack of upgrade

Service - I asked for my shoes to be shined which is normal for all St Regis properties. They gave me a brush and cloth and hinted that I had to do it myself. And this is coming from a 5 star hotel? -1 star for having me shine my own shoes

Concierge - was very helpful in giving us directions to where we wanted to go and confirming our reservations with us. However, do not use the hotel services to the airport. We were able to get a Mercedes through the TA forums for ALOT cheaper than their suggested rate.

Gym - could have been better, but it is clean.

Location - there's not much around in the area, but the subway is about a 5 minute walk from the hotel. We were able to do some walking to places.

Money saving tip!!! - Free Water and Sports Drinks from the gym. Stock up here so that you don't have to go to the local store to buy.

Overall, it's a superb hotel but the service could have been better. Why on earth would you have me shine my own shoes is beyond me? I'm not sure that I would pay the prices listed for this hotel or return for that matter. As a SPG Platinum member, I did not feel anything special as I normally would feel at other SPG hotels.