[QUOTE=Boggie Dog;17693507]
Originally Posted by
gsoltso
I look at it a bit different, if it puts another set of eyes and ears into the pipeline to bring compliance in line, then I can handle that, and I would hope that it would create some more accountability, which is what you are asking for. I don't care where accountability comes from, as long as it is there. It can come from new programs that come from HQ, from negotiations with the Union, from outside 3rd party suggestions (if they allow it), from the White House, even from Mrs. Davis' Sophomore argument class at podunk U. If it helps to increase the accountabiliy and prevent unprofessional behavior, then bring it online and lets get to work.
Originally Posted by
Boggie Dog
None of the things you mention creates a bit of accountability.
Those things may create requirements but accountability is the active monitoring of employees to ensure they do their jobs correctly. ...
I agree with Boggie Dog, none of those things create accountability, and neither does a hotline. On Tuesday, a hotline person tells the passenger that their disability will be handled in such-and-such a way, they won't need to remove their clothes, it won't take very long, they'll be able to stay with their traveling companion the whole time, they'll be able to watch their belongings, etc. On Wednesday, the passenger goes to the airport where they quietly mention their disability to the screener, who insists that they'll have to go to a private room, take off their shirt, "no, your daughter can't come with you, your bags will have to stay here, but it's okay, the other screeners will watch them for you, DTW2FT" etc.
Where is the hotline person
at that moment? How do they step in NOW and stop the screener, reassure the passenger, make sure the screening is done "with respect and sensitivity"
and then, after the passenger has gone, tell the screener what should have been done? How do they follow up for the next day or week to make sure that the screener is doing it right the next time, and the time after that, without having to be reminded? THAT would be accountability. But the hotline person is in a call center in DC (or Bangalore) and has no idea how the passenger is actually treated on Wednesday, or authority to fix things.
Accountability is not someone telling me what SHOULD happen, or saying afterwards that it SHOULDN'T have happened. Accountability is someone who sees the problem occurring, recognizes that it's a problem, and has the authority and willingness to fix the problem
so it doesn't happen again.
Programs from HQ do not create accountability, they just provide more things for screeners to either get right or get wrong, but "programs" don't correct the ones doing it wrong. Same with the union. "Suggestions" from passengers can't create accountability. The White House isn't going to step in to tell Joe Screener to stop being an idiot.