Look, I get that you're a BA employee and all but it's time to face the facts. Premium classes are, economically, an example of price discrimination. If the premium classes are to be filled, it cannot simply be about 'getting you from A to B, that's simple economics. The seats are only half the equation, service is also prized.

I don't fly BA F regularly, I have my second flight coming up soon then I will revert back to CX and AY to get me to and around Asia; however, as I have recently flown BA F and have flown many other J products and a few F products in the past I would say that my experience is valid; since you love making comparions.

If anything, irregular BA F flyers are more beneficial for product analysis as they either fly other products more often or expect vastly more of the staff (the difference can easily be made via booking information entered).

I simply feel that you and several other BA staff members prominent on this forum put yourselves forward in a way that negatively affects, at least, my opinion of BA cabin crew; the main trait being dismissiveness. You might feel the need to nitpick my posts, sure I am young etc. but the fact is I have worked before, and even as a temp. worker, customer satisfaction is not a meagre issue. The fact that paying F pax are treated as menial customers in the CCR, the flagship lounge, of all things is a serious issue. My maths might not be correct but if it really is 8-10+ pax to make up the revenue of every F pax (said other pax being in Y). Then would it not make economic sense to educate the staff trusted with handling the soft F product.

To be frank, Hiddy, your comment exemplifies BA with regards to the need to "seek further information" etc. it is just a complete exemplification of the laziness exhibited by some staff.

I don't mean to be harsh, but such a flippant comment requires an equally flippant response.

Chehk.