The issue is that when you call 9W on the US time there are no supervisors on shift (it's the same call centre). The staff on shift at night (India time) are awful. I would suggest calling the India number during US night time and trying to reach a supervisor who should have this taken care of for you.
Also have you checked on jetairways.com on what your booking is showing as? tried to print an e-ticket recepit? sometimes the reissue is done but the mail doesn't go through.