Sorry to bother you (and that too on Burra Din) with my travel woes, but I booked a 9W through flight GOI-CCU (connecting in BLR) online a couple of weeks ago. A few days ago I received an e-mail advising that the GOI-BLR flight schedule had changed, making the connection obviously no longer feasible.

Any other (non-Indian) carrier would have automatically booked me another set of flights (a connection via BOM was possible), but 9W did not bother. I had to call them from the US, when an agent re-booked me via BOM and promised to have a new e-ticket receipt sent 'shortly'. Well, "shortly" has now stretched to 5 days and even after daily phone reminders, I still do not have the new e-ticket receipt.

The 9W call centre agents refuse to allow me to speak to a supervisor (if one exists at all) and my patience is wearing thin (admittedly that is a big no-no when dealing with India).

The flights are now about a fortnight away. Do you folks who have far more experience with 9W than yours truly feel that I should practice patience and wait, or is some other course of action advisable in the circumstances?

PS. Am I the only one who finds 9W's telephone greeting (when one calls the US toll-free number) to be absolutely revolting? The extremely affected female accent just sends me up the wall and talking to the awful agents does not help matters either.