Originally Posted by
Dave Noble
*shrug* find it amusing if you like
Citi changed the card layout and it no longer matches what the agent is given to determine access . agent refused access
This seems like a systemic issue rather than an agent issue to me
And yet according to the OP, the agent never tried to swipe the card, or enter FF # to verify.
This lack of help in MIA is VERY typical. How hard would it have been for the agent to do this? Not.
HP