Originally Posted by
mkjr
umm, there are many ways around it should BA give it a little thought.
OP should just conference wife in on the call and she can consent to disclosure...
how can BA be off side if the person whose personal information they are supposedly protecting consents to the disclosure.
if OP was to do the same, he would find out pretty fast that BA wants to hide behind this legislation.
sometimes the old adage, sue first settle later is more productive....because everything settles!! But this is coming from a person who does not see legal fees as an impediment to the same.
All I am stating is the requirement for BA to have consent from the Passenger who traveled to discuss and deal with someone else on their behalf and discuss details which are protected under the Data Protection Act in the UK. No need to get so defensive.
By all means, the OP can start legal proceedings if he wishes, and if that is what he decided to do, then best of luck to him and I hope he gets what he would like in terms of apologies and compensation.