Originally Posted by vulle

Thanks WilcoRoger for your analysis! I have been relatively happy with Amex over the years, especially with the Hilton co-branded, but recently I feel that their service has gotten much worse - Amex moved their customer service to Sweden and after that I had big problems with automatic payments of my bills that took three months to finally fix. I had paid everything in time but was still getting overdraft bills for no reasons. Also their stop service was really bad after my wife lost her purse, the service agent spoke really bad Finnish and couldn't even find my wife's details.

If I choose to cancel Plat - maybe Amex Gold could be good as then I'd also have less demands on service. Or SAS MasterCard.

I'll report on the response I hopefully get from Amex later today (or after Christmas).